Privacy and cookies
Your calculator figures
Figures you type into the renewal checker stay in your browser. They aren’t sent to us or stored. If you choose to include them in a share link, they’re encoded in the part of the link after the # sign, which browsers don’t send to our server. But anyone you give the link to can see them.
Cookies
Tely sets no advertising or tracking cookies. When you follow an affiliate link, the retailer or affiliate network may set its own cookies on its site to record the referral; their privacy policies apply.
Visit statistics
We use Vercel Web Analytics to count visits. It sets no cookies and doesn’t identify you: it records the pages visited, the referring site, and broad details such as country and device type, in aggregate. We also count clicks on links to providers and retailers, recording only which page the click came from and the kind of destination. Our hosting provider, Vercel, keeps standard server logs for security and reliability. We don’t build profiles of individuals or sell data.
If you write to us, we use your email only to reply and keep correspondence about corrections.
If you ask us to email you a setup plan, we store your address with your answers so the private link works, send the plan once, and don’t use your address for anything else. Ask us and we’ll delete it.
Renewal reminders
If you ask us to remind you before a subscription renews, we store your email address, the service, the programme and the date. We send one confirmation email, then the reminder on that date if you confirmed, and nothing else. We delete reminders once sent on request. Our lawful basis is that you asked us to.
Email alerts
If you sign up for price-rise alerts, deals or our monthly email, we store your email address, the providers and topics you ticked, the wording you agreed to and when. We email you only after you confirm, only about what you ticked, and every email has a one-click unsubscribe. We don’t share your address. Unsubscribe, or ask us, and we stop; ask and we’ll delete it entirely. Our lawful basis is your consent.
Show alerts
If you ask us to email you when a show is back, we store your email address and the show. We email you once to confirm, then once per new series, with a one-click stop link. Our lawful basis is your consent.
Asking for a fitter
If you ask us to find a fitter, we store your name, email, phone number if you give it, postcode, the job, your notes and the wording you agreed to. We email you to confirm first. Once you confirm, we pass these details to one checked local fitter, who uses them to contact you about that job only; we name them in our email to you. If no fitter covers your area, we keep your request for up to 60 days to pass on when one joins. Unconfirmed requests are deleted after a week, and all requests after a year. Ask us and we’ll delete yours sooner. Our lawful basis is that you asked us to.
If you apply to join as a fitter, we store your business and contact details and the checks we make, to review your application, list your business if approved, and send you requests.
Who we are
The data controller is GIE Capital Ltd (Company No. 16746326). Contact: hello@tely.co.uk.
Last updated November 2026. See also our terms of use.